1. General Conduct
All South London Driving
School instructors are bound by a professional code of
conduct. Your South London
Driving School instructor will be courteous, polite, tidy
and punctual. He or she will also behave in a professional and ethical
manner at all times. Your South
London Driving School instructor’s car will be well
maintained, clean and tidy. All cars used by
South London Driving School
instructors are fitted with dual-controls as part of their standard
equipment. The cars are of course fully insured for driving tuition.
South London Driving School
instructors will not smoke in the car, They will not make or receive
telephone calls while on lessons nor will they use your lesson time for
any other form of business, personal or otherwise.
2. Qualifications
As a minimum your South
London Driving School instructor will be licensed by the
Driving Standards Agency (DSA) to give driving tuition. He or she will
also be proficient in the use of the
South London Driving School System of tuition and
will be fully up to date with the latest teaching methods.
3. Course Materials
Your South London
Driving School instructor will issue you with a pupil
record card so that you can follow your progress throughout the course,
Please ensure that you bring your record card with you on every lesson.
Your South London Driving School
instructor will offer free loan material to help you with your theory
test.
4. Driving Licence and Eyesight
The learner must hold a current, valid driving licence
(provisional or full), which must be produced on or in advance of their
first lesson. The learner must also check that they can read a number
plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths)
with glasses if normally worn.
5. Payments
Please note payments must be made in advance of the
training. To book an intensive course, a 50% deposit or the full course
fee (if the course start date is within 4 weeks of the booking date) is
required.
Please note the deposit or any subsequent training fees paid are not refundable in the event that you decide to cancel the training once the booking has been accepted by your South London Driving School instructor. At this point a binding agreement is made between yourself and the South London Driving School instructor. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please see term 11).
6. Lesson Postponement
Provided the South
London Driving School instructor can easily obtain
additional work for any lessons postponed no penalty will be incurred.
You should give at least 48 hours notice if you wish to cancel a
lesson, If this is not possible the full training fee for the period in
question may, at the total discretion of the
South London Driving School
instructor, be lost or charged. Your
South London Driving School instructor reserves
the right to postpone lessons if he or she feels that the weather or
road conditions are unsuitable or dangerous. The
South London Driving School
instructor cannot be held responsible for any costs incurred as a result
of him or her having to postpone any lessons, for whatever reason.
7. The Driving Test
a) Bookings
Driving tests can be booked by you, or your
South London Driving School
instructor on your behalf. Driving test bookings always take priority
over other lessons. Therefore, your lesson may be postponed to allow for
someone else’s driving test and vice-versa. Changes to lesson bookings
as a result of this will be notified immediately. Test appointments must
be notified to your South London
Driving School instructor as soon as they are known,
otherwise he or she cannot guarantee to provide a vehicle for the test.
b) Use of the vehicle
In the interests of customer and public safety your
South London Driving School
instructor reserves the right to withhold the use of a car for the test
if, in their opinion, your driving is actually or potentially dangerous.
c) Test cancellation
Three clear working days notice of cancellation or postponement
is required by the DSA. Failure to provide the required notice will
result in the loss of your test fee. Your
South London Driving School instructor cannot be
held responsible for any postponement or cancellation of tests by the
DSA. However, he or she will do all that is possible to arrange another
test as quickly as possible and to help you to reclaim expenses from the
DSA.
8. Punctuality
In their own interests learners are advised to be punctual for
their lesson appointments. All such appointments should be recorded (and
checked where possible by their
South London Driving School instructor) in their driving
records card (Appointment Record section) to ensure that mistakes are
avoided. The South London Driving
School instructor would normally
wait for a maximum of 15 minutes before the lesson would be abandoned
and the lesson fee forfeited or become due for payment. A reciprocal
waiting time may become necessary if the
South London Driving School instructor is delayed
due to unforeseen circumstances. Any lesson time lost as a result of
this would be made up by the
South London Driving School instructor either at the end
of the normal lesson time if possible or at a later date. Any such
shortfall should be recorded in the driving record card and initialled
by the South London Driving
School instructor.
9. Learner Comfort and Safety
In the interests of comfort and safety learners are advised to
wear suitable footwear and clothing which does not restrict movement.
Learners must also take note of any medication they are taking that may
affect their ability to drive safely and advise their instructor
accordingly before taking any lesson booked.
10. Complaints
In the event of a complaint all efforts must be made to resolve
the problem directly with the
South London Driving School instructor. However, please do
not let a problem linger.
11. YOUR STATUTORY RIGHTS
Nothing in these terms and conditions will reduce your
statutory rights relating to faulty or misdescribed goods or services
provided. South London Driving
School instructors have a statutory obligation to provide
you with goods and services fit for the purpose for which they were
bought and as described. If you have any doubts about your statutory
rights please contact your local Trading Standards Department or
Citizen's Advice Bureau